Open Source Call Management Software
Open Source Call Management Software can be easily developed using Asterisk which is a FREE solution with Vtiger. Furthermore, we will need to develop a Vtiger Call Center Module which acts as a bridge between Vtiger as a CRM to automate sales, support and marketing automation needs of business of all sizes and Asterisk as a telephony. In short, it simply allows your customers to leave a message for your staff to retrieve and support your clients issues, choose menus using their phones to reach out to the intended departments or required information by just pressing numbers with a voice support guiding them in the back ground. It also allows your personnel to call consumers straight from the application by just clicking on their phone numbers. Additionally, it enables your company to keep track of and control how randomly or accurately your staff is handling the calls.
Below is a list of CRM Software both Free Open Source and Licensed which we can be integrate with Asterisk to create a perfect Free Open Source Call Center Software CRM but before that you need to have a CRM in place. Do you have one? If not we can customize one that fits your exact requirements: