A Better Cab Management System

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A smooth ride to a better cab management system

Cab management is a growing industry that is witnessing several challenges, as with any other industry sector. Cab fleets have to expand in order to meet the needs of a wider customer base and at the same time, companies need to ensure effective management of the fleet in order to economize on rising fuel costs and the subsequent competition from other agencies.

Cab Management System

A cab manager needs to select a cab management system that helps account for the following:

  • Effective customer service solution(CRM Solution) that allows orders to be taken through various interfaces such as the agency website, mobile app and contact center.
  • Numerous vehicles as well as types of vehicles depending on the user’s preference. This can include large cabs that can accommodate a large party, luxury cabs for high end customers, vehicles that can carry large pieces of luggage, or more economical small sized cabs for budget conscious customers.
  • Large inflow of bookings per hour and therefore the cabs management gets more exacting as there are more pick ups and drops to keep track of.
  • Location tracking of drivers so that customers can choose to book a cab that is closest to them.
  • Drivers’ needs should also be accounted for, so that they can work at hours that are convenient to them.
  • Traffic conditions should be used to estimate approximate pick up or drop time so that the customer is not impacted. This can also be extended to accounting for unpredictable conditions such as waiting time, vehicle breakdowns or client cancellations.
  • Cabs management today takes into account all of the above characteristics by means of complex algorithms and scheduling systems.
  • The typical features of an online cab management system are:
  • In the cloud: As cloud technologies improve and expand their reach, cab management system too is available as a cloud based solution. This provides for a download free solution and payment is also made easier as subscriptions can be done for a particular period rather than per vehicle.
  • One stop solution: Cabs management is made easier as a single tool allows for user bookings, fleet management, driver support, user analysis and accounting systems.
  • Customization: Cab management involves placing the needs of your business first. A good cab management system allows you do to just that by being able to personalize the system to meet the needs of the cab manager.
  • Real time scheduling: Cabs management allows for prompt bookings to be made available per the customer’s preferences and needs. Cab management software account for this necessity by banking on a large user database and effective cab management system.

Effective Cab Manager System(CRM System) will help you to both grow as well as market your business so that you can penetrate into even larger markets and expand your traditional user base. Invest in the right solution that will help your business grow via a self sustaining and robust model that is supported by the latest technology.

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